Terrys Carpets, Blackpool

8 Reviews
Terrys Carpets
Unit 5, Burton Road Industrial Park
FY4 4NW Blackpool
Lancashire England
01253 769996
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updated 7 days ago

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Carpet Sales
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Carpets
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Reviews

27 November 2017

Absolutely appalling. First & last time of using them. Asked them to measure my whole shop, told them roughly how much flooring there was to measure then chose my vinyl. Got a call to say shop measured and was quoted a price which I paid. Got given a date for vinyl to be fitted and all was good until I got a call from my decorator to say they had only laid half the floor. Went into terrys carpets to question why only half a floor laid, to be told "thats all that was measured" who the hell measures half a shop?? The woman in the office who was so rude, so disrespectful and who truly has no customer skills and really should no be working there with her attitude pipes up its just one of those things. Well no it isnt with 5 days to opening. Then rudely says " what makes you think you would get 60sqm of flooring for the price you paid. Well considering I gave the square footage when choosing my vinyl and your guys cant measure properly and ask the decorator if its right what they are doing instead of calling me again who the hell asks a decorator and not the business owner to confirm what they are doing. Then leave all the mess behind for me to clean up. On getting the rest of the floor done day before opening, again the mess that was left was disgusting. Bits of lino left everywhere, not tidied or swept up. Empty adhesive cans left everywhere and bits of lino actually stuck to the laid lino which then had to be removed. To be told they dont take away their rubbish was bad enough but to just leave crap everywhere and not even tidy up after you've finished the job is disgusting. I will never recommend this company to anyone. I was told by the 2nd lot of guys that the lady in the office was probably Mandy who speaks to most customers like c***. Well I will tell anyone who asks my experience and the fact also that there is a tear in the lino after it was laid has annoyed me even more.

11 November 2017

i bought lino for my hallway was cheaper than i got quoted from another shop the staff at terrys were very helpful i am very pleased with my lino will be going back for my bathroom flooring.

08 September 2017

A good selection of carpets and laminate. Unfortunately Danny let the team down badly. The fitters arrived in site with the wrong laminate. This meant the fitter had to return to the warehouse to get the correct laminate. Then I became the go between the fitters and Terry's. Danny had not provided the fitters with what had been agreed on. On Speaker Phone Danny insulted me to the fitters. It was agreed that Terry's would lift my hall and landing stairs so I could decorate. Danny didn't ask the fitters to do the job. Unfortunately they didn't have the time. After all they had been dealyed due to Danny's incompetence. Danny first denied that he had agreed to lift the hall and landing carpet. Absolutely ridiculous. Terry's measured the hall and landing. Danny informed me as a gesture of goodwill he would arrange for someone to lift the carpeting. He agreed to call me back in an hour. Obviously he didn't call. I left two messages for Terry. Apparently Terry works from home and is too busy to call customers. I received a call from Danny. Apparently he is also in charge of customer services. He promised me someone would call at 09:00 to lift the carpets. Obviously this didn't happen. I had to send the Painter and Decorator away. I called Terry's. Danny hadn't arranged anything. The fitter finally arrived and lifted the carpets. Terry I recommend that you send Danno on a Training Course.

more than 6 months ago

Unfortunately Terry's You may not be beaten on price but you will be beaten by quality!! Saying that I think your advertising song/theme tune on the radio is very catchy so I quite possibly may return

more than 6 months ago

Brilliant just had vynil laid perfect . fitter Chris done a brilliant job Thank you A Hope

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